Technical & application support

Our experienced service staff answers your questions on all instruments and accessories. You can count on our expertise – both on application challenges and when the instrument does not work as it should.

We understand your problem!

Our engineers hold years of experience in both application and service. We provide helpful advice and, together with you, find individual solutions for your particular application demands.

Make use of our application lab for your test and sample measurements.

We offer:

  • Installations and trainings
  • Spare and wear parts, accessories
  • Calibrations
  • Relocation of instruments
  • Test and sample measurements
  • After-sales customer support

Your contact

You will find your contact person in one of the product groups listed below. For general questions regarding our services or if none of the product groups seem appropriate, please contact on of the colleagues mentioned under Service Assistance.

We can process your request with the following information:

  • Type of instrument
  • Serial number
  • Software version
  • Short error description

Service assistance

Lydia Eslinger
Lydia Eslinger
Sales Administrator - Quantum Design Service
+49 6157 80710-28
+49 6157 80710928
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Alexandra Foos
Alexandra Foos
Sales Administrator - Administration
+49 6157 80710-452
+49 6157 807109452
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Bettina Hellmann
Bettina Hellmann
Sales Administrator - Quantum Design Service
+49 6157 80710-574
+49 6157 807109574
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Patrick Lindemann
Patrick Lindemann
Head of Service Administration
+49 6157 80710-18
+49 6157 80710918
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Janik Penndorf
Janik Penndorf
Sales Administrator Service
+49 6157 80710-0
+49 6157 80710920
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Jana Wahl
Jana Wahl
Sales Administrator - Andor
+49 6157 80710-691
+49 6157 807109691
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Gabi Zukowski
Gabi Zukowski
Sales Administrator - Quantum Design Service
+49 6157 80710-492
+49 6157 807109492
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Service engineers:

Andor - Cameras & detectors

Jennifer Kraus
Jennifer Kraus
Service Engineer - Andor
+49 6157 80710-692
+49 6157 807109692
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Frank Reiser
Frank Reiser
Service Engineer - Andor
+49 6157 80710-753
+49 6157 807109753
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Biolin Scientific KSV Nima

Ralf Siegel
Ralf Siegel
Head of Service
+49 6157 80710-19
+49 6157 80710919
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Biolin Scientific QSense

Dr. Raimund Sauter
Dr. Raimund Sauter
Product Manager - Life sciences
+49 6157 80710-24
+49 6157 80710924
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Ralf Siegel
Ralf Siegel
Head of Service
+49 6157 80710-19
+49 6157 80710919
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CPS - Particle size analyzer

Moritz Mahler
Moritz Mahler
Service Technician - CPS | Specac | Woollam
+49 6157 80710-669
+49 6157 807109669
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Alexander Schrenk
Alexander Schrenk
Service Engineer - Imaging & Materials Science
+49 6157 80710-572
+49 6157 807109572
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more about

Durham Magneto Optics (DMO) - Laser lithography system

Alexander Schrenk
Alexander Schrenk
Service Engineer - Imaging & Materials Science
+49 6157 80710-572
+49 6157 807109572
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more about

Lakeshore - Vibrating sample magnetometer

Michael Fichtner
Michael Fichtner
Service Engineer - Electron microscopy & Spectroscopy
+49 6157 80710-476
+49 6157 807109476
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Dr. Natalia Tristan
Dr. Natalia Tristan
Head of Quantum Design European Service Center
+49 6157 80710-474
+49 6157 807109474
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Light sources, solar simulators & monochromators

Michael Fichtner
Michael Fichtner
Service Engineer - Electron microscopy & Spectroscopy
+49 6157 80710-476
+49 6157 807109476
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Montana Instruments - Closed-cycle optical cryostat

Dr. Alexander Isanin
Dr. Alexander Isanin
Service and Application Engineer Optical Cryostats, Helium Recovery
+49 6157 80710-31
+49 6157 80710931
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more about
Robert Janz
Robert Janz
Service Engineer - Quantum Design
+49 6157 80710-698
+49 6157 807109698
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more about
Konstantin Voigt
Konstantin Voigt
Service technician - Quantum Design
+49 6157 80710-785
+49 6157 807109785
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more about

Quantum Design - Measurement & Helium Recovery Systems

Thomas Beppler
Thomas Beppler
Service Engineer - Quantum Design
+49 6157 80710-573
+49 6157 807109573
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more about
Dr. Manuel Feig
Dr. Manuel Feig
Application and Service Engineer - Quantum Design
+49 6157 80710-579
+49 6157 807109579
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more about
Dr. Oleg Ignatchik
Dr. Oleg Ignatchik
Application and Service Engineer - Quantum Design
+49 6157 80710-780
+49 6157 807109780
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more about
Dr. Alexander Isanin
Dr. Alexander Isanin
Service and Application Engineer Optical Cryostats, Helium Recovery
+49 6157 80710-31
+49 6157 80710931
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more about
Robert Janz
Robert Janz
Service Engineer - Quantum Design
+49 6157 80710-698
+49 6157 807109698
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more about
Konstantin Machold
Konstantin Machold
Service Engineer - Quantum Design
+49 6157 80710-863
+49 6157 807109863
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Stefan Riesner
Stefan Riesner
Application Engineer - Quantum Design
+49 6157 80710-67
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more about
Konstantin Voigt
Konstantin Voigt
Service technician - Quantum Design
+49 6157 80710-785
+49 6157 807109785
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more about
Dr. Natalia Tristan
Dr. Natalia Tristan
Head of Quantum Design European Service Center
+49 6157 80710-474
+49 6157 807109474
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more about

Quorum Technologies - Desktop Coater & Sample Preparation Systems

Simon Wittner
Simon Wittner
Service technician - Quorum | Lake Shore
+49 6157 80710-578
+49 6157 807109578
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more about

Specac - FTIR accessories

Moritz Mahler
Moritz Mahler
Service Technician - CPS | Specac | Woollam
+49 6157 80710-669
+49 6157 807109669
Write e-mail
Ralf Siegel
Ralf Siegel
Head of Service
+49 6157 80710-19
+49 6157 80710919
Write e-mail

Specim - Hyperspectral instruments, systems and cameras

Alexander Schrenk
Alexander Schrenk
Service Engineer - Imaging & Materials Science
+49 6157 80710-572
+49 6157 807109572
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more about

Woollam - Spectroscopic ellipsometers

Michael Fichtner
Michael Fichtner
Service Engineer - Electron microscopy & Spectroscopy
+49 6157 80710-476
+49 6157 807109476
Write e-mail
Moritz Mahler
Moritz Mahler
Service Technician - CPS | Specac | Woollam
+49 6157 80710-669
+49 6157 807109669
Write e-mail
Inga Potsch
Inga Potsch
Service Technician - spectroscopic ellipsometers
+49 6157 80710-471
+49 6157 807109471
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Ralf Siegel
Ralf Siegel
Head of Service
+49 6157 80710-19
+49 6157 80710919
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Xenics - IR cameras

Alexander Schrenk
Alexander Schrenk
Service Engineer - Imaging & Materials Science
+49 6157 80710-572
+49 6157 807109572
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more about

Contact

Quantum Design GmbH

Breitwieserweg 9
64319 Pfungstadt
Germany

Phone:+49 6157 80710-0
Fax:+49 6157 807109
E-mail:germanyqd-europe.com