Team Viewer online support for J.A. Woollam Co, Inc. Spectroscopic Ellipsometers

All systems running with CompleteEASE software are covered:

  • M-2000
  • RC2
  • Alpha-SE

During the basic maintenance session, we will explain by phone and TeamViewer the details of system alignment, system check and calibration.

We offer this service to new and existing customers, based on three levels: Basic Maintenance, Repeated Maintenance and special intensive Service Support, if needed.

Basic MaintenanceRepeated MaintenanceService Support
  • Explanation of system alignment
  • System check
  • System calibration
  • Evaluation of system performance (ST)
  • Angle offset
  • New software features
  • Evaluation of the system performance (ST)
  • System calibration
  • Angle offset
  • Diagnostic/ troubleshooting (Note: spare parts are not included)
  • Includes repeated maintenance by second session
 
W-TV-BMT 400 EUR*)W-TV-RM 135 EUR*)W-TV-Service 400 EUR*) **)

*) Incentive price valid until 31 Dec 2017, excl. VAT
**) If system needs to be returned for repair or when on-site service is required, 250 EUR will be counted against the final repair invoice.

Requirements for TeamViewer session:

  • Connect ellipsometer PC to network and internet (use LAN cable if possible)
  • Install TeamViewer

If your ellipsometer is not connected to the internet we may be able to suggest a temporary solution for external communication. Please contact us for more information.

We look forward to meeting you through TeamViewer soon.

Registration Team Viewer Online Support for J.A. Woollam Co, Inc. Spectroscopic Ellipsometers

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Contact

Inga Potsch
Service Technician - Helium liquefiers & spectroscopic ellipsometers
+49 6151 8806-471
Fax: +49 6151 88069471
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European offices
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